Login and Authentication Issues

2 min read

Occasionally, users may face difficulties logging into their trading accounts. This could be due to incorrect login details, expired passwords, or platform-side issues. To troubleshoot these problems:

Login and Authentication Issues
  • Verify Credentials: Double-check your login details to ensure that you are entering the correct username and password. Pay attention to case sensitivity and any special characters. Keep your login credentials secure and avoid sharing them with others.
  • Reset Your Password: If you have forgotten your password or suspect it has expired, use the password reset feature provided by your trading platform. Follow the instructions to reset your password securely. Choose strong passwords that combine letters, numbers, and special characters.
  • Clear Cache and Cookies: Sometimes, stored cache and cookies can cause login issues. Clear your browser cache and cookies, then try logging in again. This can often resolve issues caused by outdated or corrupted cache files. Regularly clearing cache and cookies can help prevent login problems.
  • Update Your Trading Platform: Ensure that you are using the latest version of your trading platform. Outdated software can have compatibility issues or security vulnerabilities that might affect your ability to log in. Check for updates regularly and apply them as soon as they are available.
  • Check for Account Lockouts: If you’ve made multiple failed login attempts, your account may be temporarily locked. Contact customer support to unlock your account or wait for the lock to expire. Be cautious when entering your login details to avoid unnecessary locks.
  • Use Two-Factor Authentication (2FA): If your trading platform supports 2FA, enable it for an added layer of security. Ensure that you have access to the 2FA device or app when logging in. 2FA adds an extra layer of protection against unauthorized access.

More Resources #

Want to automate trades on platforms beyond Rithmic, such as Interactive Brokers, TradeLocker, TradeStation, or ProjectX?
Explore all PickMyTrade setup guides

Using Tradovate instead?
View the Tradovate automation guide

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