This guide lists common PickMyTrade alert errors, explains their causes, and provides actionable solutions to help users troubleshoot issues quickly.
| Alert_status | Caution | Solution |
| {“failureReason”:”UnknownReason”,”failureText”:”Access is denied”} | This error mostly occurs due to a Tradovate issue. The account being used is either invalid or not recognized. | Verify that the Tradovate account being passed is correct and active. If the issue persists, contact Tradovate support. |
| {“failureReason”:”UnknownReason”,”failureText”:”Access is denied”} | This error usually means that the account ID used in your alert is either incorrect, deactivated, or no longer valid on Tradovate. | For example, you may have entered or selected an incorrect ID like MFFSIMACC001, while your actual active account (visible under the Risk Settings tab) is MFFSIMACC002.Even if both accounts appear similar, only the exact active ID will work. |
| Access is denied | This error occurs when using a prop firm account that has been blocked due to exceeding the allowed drawdown. | Contact Tradovate support to check the account status and resolve the issue. |
| Alert Saved | This error occurs when the alert is successfully saved but cannot be processed further due to some issue. | Contact PickMyTrade support to investigate the reason and resolve the issue. |
| Can not Send, Manual SL is Zero in | This error occurs when using the risk percentage option but not providing a Stop Loss (SL). SL is mandatory in this case. | Ensure that you pass a valid Stop Loss value when using the risk percentage setting. |
| Contact to administrator, could not convert string to float: “{{plot(‘Short SL’)}}” | This error occurs when a TradingView plot variable is passed, but it is not getting replaced with a numeric value. | Check with your Pine Script developer to ensure the plot variable correctly outputs a number instead of a string or empty value. |
| Demo Tradovate Access Token Missing: Unable to Place Order. Please Reconnect account | This error occurs when the connection to the Tradovate account is lost. | Reconnect your Tradovate account to restore access and place orders. |
| Invalid Symbol | The symbol provided is invalid or not recognized by Tradovate. | Verify the symbol name and ensure it matches Tradovate’s supported symbols. |
| Quantity is less than zero based on the specified risk percentage. Unable to process the order. | If you are passing a risk percentage, but the calculated quantity is less than 0, the order cannot be processed. | Adjust the risk percentage or ensure the account balance and risk settings allow for a valid quantity. |
| Sl Amount is Zero, Can Not Update StopLoss. | A stop-loss was sent, but no stop-loss price was provided, causing the update to fail. | Ensure that a valid stop-loss price is included in the request. |
| Symbol Mapping Not Found | The symbol is not mapped in PickMyTrade account, preventing order processing. | Create and map the symbol before placing the order. Kindly refer to the link below: https://www.youtube.com/watch?v=djB_j2ejZiM&t=1s |
| Trial Expired: Unable to Place Order. | Your trial period has expired, preventing order placement. | Please renew your account to continue using the service. |
| Unable to Send: Price Missing. In Setting OrderType is LMT | The order type is set to Limit (LMT), but the price variable is missing (zero). Since a limit order requires a price, we are unable to proceed. | Ensure that the price variable is correctly assigned before placing the order. |
| We didn’t get any account from the Tradovate account. Please check Tradovate if you have any active account. | The provided account could not be found in Tradovate, preventing order processing. | Verify if you have an active account in Tradovate and ensure the correct account details are passed. |
| Wrong Price, we support digit, you are sending {{close}} | Invalid price format. Expected a numeric value, but received ‘{{close}}’. This occurs when the price variable is not correctly replaced. | Ensure that the price variable is properly replaced with a numeric value before sending the request. Check your TradingView settings or Pine Script logic. |
| Your limit of running order strategies reached. Please cancel previous ones | This error occurs when the number of open orders exceeds the allowed limit in Tradovate. | Please check with the Tradovate support team |
More Resources #
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